Please follow the below instructions to setup your membership.
Setup Steps:
- Discord:
- Use: member support messaging, coaching questions, event planning, schedule updates, etc.
- Install: Create a membership with Discord via the app. Once created, use our special discord link (https://discord.gg/WEUCMN5M6s) to add the Sand & Steel server to your Discord account. Follow the Welcome setup tutorial.
- Message Coach Paul: on Discord for help with setup and to confirm your account is ready.
- SugarWOD:
- Use: programming, exercise log, and fist bumps.
- Install: download the app, create your account or sign-in, join Sand and Steel Fitness as your local gym.
- Zen Planner:
- Use: Zen Planner books and cancels classes and open gym. It manages payments and you use it check-in.
- Install: sign into the app, sign your membership agreement and waiver, pay your setup fee (click view profile, add payment methods).
- Note: we need to add your new membership to your Zen Planner Account before you’ll be able to reserve classes. This is a manual process that we perform by hand. We’ll send you a confirmation email once we have added your membership.
- Kisi:
- Use: Kisi gives you access to open the door.
- Install: sign into the app, click the email confirming your account access, grant Kisi access to your phone, keep clicking through until you see “main door locked.”
- Tip: We keep the door locked for security reasons. The Kisi app is your key. We have a big black sign that says CrossFit Sand & Steel on the front door… you can’t miss it.
- Note: We need to whitelist your email as an authorized Kisi user before the door will open. However, you can still complete setup right now.
- New Member Intake Form:
- Use: Alert us regarding training history, previous injuries, training preferences, and experience
- Install: Webform located at https://www.sandandsteelfitness.com/new-member-form/
- Helpful Links:
- Open Gym Rules and Policies: Please review prior to attending your first Open Gym Session (scroll down the page)
- Parking Guide: shows you where you can park. Parking is often tight for our 6PM Class (everyone in the world goes to the gym on Mondays at 6PM.) I recommend planning to arrive around 5:30pm so that you have plenty of extra time to find the gym, find a parking spot (I always park on the opposite side of the gym), warm-up, get settled, etc. If you come for the 5PM class, parking is easy to find around 4:45pm.
- Booking Policy: explains reservations, early cancellation, late cancellation, and no-show policy
- Special Events and Calendar: shows upcoming special events plus our class calendar.
- Today’s Workout: View the CrossFit Workout for Today.
- Miscellaneous Forms: Late Cancel, Cancel, Late Reservation, Book Two Classes, etc.
- Tips:
- Be Early: The gym will be open well in advance of our session time. Come early and warm-up. We start our classes promptly and you don’t want to miss the start of the class where explain what’s going on in class.
- Signing up: Current Discounts Link. All Services Link. Make sure you are signed in to view prices.
Setup Support:
- Phone support. Call Dawn at 703.854.9960 for phone support (10-5PM) and she will help you get everything installed over the phone.
- Message support. Message me on Discord or via Tawk.
- On your own. If you install everything without support, please reply by email confirming you got everything installed so I can check your account.
Thanks for checking us out! We hope you’ll love Sand & Steel as much as we do!
Paul Roberts, Owner, BME, JD
Sand and Steel Fitness | 703.854.9960
5418 Eisenhower Ave, Alexandria VA 22304
CrossFit Level 3, CrossFit Powerlifting, CrossFit Gymnastics Coach, Yoga Teacher
Catalyst Athletics Oly Coach, M|WOD Mobility Specialist, FRC & Kinstretch Instructor