Home » Shop » Personal Training Personal Training 4.96 out of 5 (23 customer reviews) 100% of buyers gave this service a 5 star rating. From $70.00 per session One-on-one private personal training with a certified coach in our gym in Alexandria VA. Paul and his team of certified personal trainers will design a personal training program for you. The program will be built based on your goals and fitness level, and customized for your level of health and fitness. You’ll be able to work with all the coaches at Sand and Steel, both in-person and online if you so choose. We specialize in helping people with mobility restrictions and previous injuries such as military officers. We design and coach you on personal training programs such as weight loss programs, powerlifting, Olympic lifting, CrossFit, strength training for runners, mobility program … we do it all. Signup SKU: Personal Training Session Category: Personal Training Tags: Certified Personal Trainer, Personal Trainer, Personal Training, Private Personal Training Certified Personal Training Reviews (23) Satisfaction Guarantee Membership Policy Reviews (Online) Personal Training Built Around How you Move At Sand & Steel, our private personal training is customized, safe, and effective. We build the programming around your body. We help people stay in shape, improve movement patterns, and exercise safely. We build you a customized program. Your coach dynamically scales the workout for your fitness level and adapts for any injuries you may have. Whether your goal is to lose 30 pounds, finally touch your toes, or get your first pull-up, we handcraft workouts to fit you — not the other way around. For more advanced clients, we can teach you handstand progressions, Olympic lifting, and Kettlebell exercises. We also build out custom programs to pass Police and Armed Forces fitness tests. Make A Positive Change With Sand And Steel’s Personal Trainers Consider what you want to change or improve on your body: do you want to learn yoga to build strength and tone muscle, or are you more interested in learning powerlifting? Maybe your needs are more goal-oriented — you want to be able to touch your toes, or perform your first pull-up. When you team up with your very own personal trainer, you benefit from their vast knowledge and skill; they will be able to tell you exactly what to do in order to meet those goals, and meet them safely, all while supporting you when you feel you can’t continue. A Safer Gym to Minimize Your Exposure to COVID-19 Sand and Steel is all about getting healthy. We maintain some of highest standards for keeping our gym clean that you will find anywhere. From advanced electronic sprayers to maintaining a generous 10 foot social distancing between members and coaches, we support all of Virginia’s standards for minimizing COVID-19. We wear masks at all times, and even have hi-tech cleaning supplies to make the gym as safe as possible. Private Personal Training Lessons For All Body Types And Skill Levels No matter your age, size, or experience with exercise, everybody can benefit from personal training training. Dawn and Paul, the founders of Sand and Steel, have over 10,000 hours of personal training experience; this means that they will be able to help anyone with any fitness need or goal imaginable. From experienced athletes in the prime of their lives to beginners young and old, no one is excluded from achieving increased mobility, strength, and stability. Our gym provides four main services: personal training on an individual level (these lessons are built around how you move in order to eliminate weaknesses and train more efficiently), private yoga, nutrition, and mobility. We’ll teach you what to eat to keep your strength up and your fat down, how to perfect your downward dog, and how to finally reach those ever-elusive fitness goals. Personal Training Programs Built to Your Goals With our Personal Training, we craft the workouts around your mobility, injuries, strengths, and weaknesses. When working one-on-one, we optimize the workout to your level of fitness. We take the time to teach you how to do exercises correctly and safely. You only get one body, keep it safe, and make it best you can. Sand & Steel has trained over 5000 clients across a wide variety of fitness levels, goals, and injuries. We have a whole senior fitness program that focuses on balance and strength. We have 5 different powerlifting programs. We have personal training programs for weight loss, transformation, and functional strength. We build, customize, and test workout personal training programs so that they are the best they can be for you. What you can do on your own in 12 hours, we can do for you in 3 hours. When you work with us, you have the advantage of the 20,000 hours of personal training experience that Dawn and I share. As a team, we have trained more than 5,000 clients and certified over 120 coaches. We have trained many clients who move just like you. We have worked with people with your injuries and your goals. We know what works, what’s safe, and what will get you results. At Sand and Steel, we handle the planning, the programming, the accessory work, mobility training, etc. We do it all. You just have to show up and give us 100%. Paul Roberts on Private Personal Training What really sets us apart from our commitment to continued education. Paul is a biomedical engineer from Johns Hopkins University and a J.D from Rutgers. He has over 30 personal training certifications, most of our competitors have 1 or 2. Paul has read over 200 books on fitness, yoga, and mobility. This allows us to know exactly what kind of training is going to work better for you. In terms of types of training, we really do it all. Personal Training Programs: Functional Strength Training Corrective Exercise & Mobility (Neck, Shoulders, Elbows, Wrists and Hands, T-Spine, Lumbar Spine (lower back), Hips, Knees, Ankles, and Feet Bodybuilding and Hypertrophy Conditioning and General Physical Preparedness Weight loss for people (even if you have to lose 100+ pounds) Seniors and Older Adults Powerlifting (Starting Strength, Westside, CrossFit Powerlifting, etc.) Olympic Lifting (Catalyst Programming, Escalade, etc.) Combo Powerlifting and Olympic Lifting Programs Custom Yoga Flows and Sequences (Astanga, Rocket, Bikram, Hatha, Iyengar, Inversions, and Yin) CrossFit Style (We are Level 2 CrossFit Coaches) Kettlebell Sport and RKC TRX Suspension Training, RipTraining, and CoreFit 5K, 10K, 1/2 Marathon, and Full Marathon Training Programs 23 reviews for Personal Training 5 out of 5 Darien T – September 12, 2014 Having taken part in nearly a dozen workouts to-date, I’m at a point where I can provide a fairly comprehensive review. Weight bars, kettle bells, kamugan balls, sand bags, dumb bells, body weight … they’re all fair game. Sessions are well organized, targeted and delivered in an environment which encourages both proper execution and sustained growth. The S&S staff is truly passionate about their work and bring their “A” game to each and every session. 5 out of 5 Matthew J. – February 13, 2015 Probably the very best personal training staff in Old Town… I am a certified personal trainer, but even the pros need some help. To sum it up, watching Dawn and Paul in operation is impressive. Impressive though isn’t really a strong enough adjective to describe the expertise, apparatus, and organization that these two provide. Witnessing them perform their craft and getting informed on how they run S&S, has been a delightful and informative experience thus far and I know that must be indicative of what their members consistently receive on a per visit basis. 5 out of 5 Miiche L. – March 6, 2015 I was lucky enough to meet Dawn through a networking group and Paul was a previous client of mine. They are both so friendly and the gym is phenomenal. Overall the training I have received has not only been intense but a great workout! It is nice to have a variety of equipment to use while in the gym. I especially like the TRX machine and the fact there is so much space to accommodate group classes as well as one on one training. 5 out of 5 Jesus Chevre – May 27, 2015 I have done personal training before and you can tell by first meeting Paul and Dawn that they care to understand your needs. Paul’s attention to develop a personalized plan for the first workout kept me engaged. Their price plans are reasonable given the caliber of the workout and customer service. 5 out of 5 Sean Cutter – September 27, 2015 Sand and Steel has a very impressive and professional staff. I found them to be knowledgeable, great listeners and awesome motivators. The instructors here have extensive backgrounds in exercise science and nutrition. They provide workouts to cater to each individual’s needs whether it be general fitness, functional training, weight loss, rehabilitative, high intensity , cross fit etc…Some of the equipment used included kettle bells, maces, suspension training and the list goes on and on. If your looking to build muscle and burn fat Sand and Steel is the place to be. 5 out of 5 Mike D. – October 29, 2015 True fat loss programming – 15 pounds down, and still dropping. I’ve been going to gyms for over ten years 2-3 months at a time, and rarely saw improvement. I didn’t prioritize exercise or a properly structured diet It just took too much time and there is too much contradictory information online.) As a result I gained about 20 lbs pounds of body fat. With a little push from my doctor, and certain early health alarms starting to ring, I firmly decided to take charge of my life and get in shape once and for all. When I met Paul and Dawn, the owners of Sand and Steel, I immediately noticed a difference between large, chain gyms and this one. Paul and Dawn are extremely enthusiastic about changing people’s lives for better, while doing it in a professional, thoroughly researched and proven way. They have a two-pronged approach – diet and exercise. Paul created personalized diet recommendations for me and then tracked them regularly to make sure I would not waver. I’ve trained with several personal trainers using their XT60 program, and all the workouts are fun and extremely challenging. What’s really shocking is they said I only had to come in twice a week for an hour a time! I was little skeptical that would work, but as I found out, with the right programming and the right diet, you can make really fast improvements. I lost 15 lbs of fat in just two months. They have an InBody body fat measuring device to track fat and muscle changes. Also a little different is that Sand & Steel eschews the conventional exercise machines found in many gyms. Instead they use free weights, TRX Suspension Trainers, and functional equipment. Similar to CrossFit, but way cleaner and without the competitive high risk movements. Most notable about Sand & Steel is they really do offer you a personalized program that will get you results you really want. Other gyms may offer more sophisticated equipment, but Sand & Steel’s equipment is brand new, and it works. Sand and Steel’s personal trainers will help you achieve your goal in a much more efficient manner, faster, and with the personalized approach that is hard to find these days. Give them a try and see for yourself. Great job guys! Worth every single penny! 5 out of 5 Patricia Cabrera – January 2, 2016 The staff is very friendly and pushes you to do better; the owner definitely knows what he is doing and loves what he does and this reflects on the work and dedication he puts on his clients … 5 out of 5 Ashley V – February 21, 2016 I found out about Sand and Steel because they offered a special during the First Night Alexandria events. As a person who enjoys group fitness classes, these are some of the best. The classes they offer are small and they work with you on form throughout the class. They have a variety of different classes during the week, and I haven’t disliked any of the ones I tried (although Steelfit is probably my favorite). Everyone is friendly and the gym is one of the cleanest I’ve seen. Definitely addicting workouts! 4 out of 5 Nissa Sal – April 27, 2016 Paul is a great trainer. I had multiple trainers in the past and none of them is knowledgable as Paul. He provides multiple excerise to meet your goals. Not one workout is the same. The gym is clean and easy to locate. I highly recommend Sand & Steel fitness to everyone. 5 out of 5 Stacey H. – May 16, 2016 An update on my prior review–after over a year of training at Sand and Steel, Paul and his team helped me strengthen my shoulder such that I no longer feel pain from my injury (which can only be repaired with surgery). Thanks to them, I will probably be able to avoid surgery. My workouts have been challenging, fun, and tailored to my needs. Highly recommend for a personal training gym 5 out of 5 Shayla M – August 1, 2016 A little long but I wanted to capture everything I would be looking for while researching fitness options. 1. Results: First let me start off my saying I’ve tried a lot of different gyms and trainers from Gold’s Gym to other fitness studios, from cross fit boxes to various running clubs. All seeking a better body. Out of everything that I’ve tried throughout the years Sand and Steel Fitness definitely is the only place where I’ve experienced lasting results. Not only were they quick results but it’s been almost a year (9 months) and I am still noticing differences. My body fat percentage has dropped from 29% to 24%, as well as my clothing size from 10/12 and now I’m at a 4/6. 2. Nutrition: I know the key to this success was mostly in part to nutrition. They actually have a legit curriculum to follow that makes sense and is obtainable and most importantly sustainable. Again, I’ve tried everything from Atkins, Paleo and embarrassed to say, Jenny C. Nothing yielded results the way their Origin Nutrition program does. Paul in addition to his formal training, actually takes time to read and research on his own to develop the teaching sessions. Also, most recently I was severely anemic my iron count was at a 6.0. I worked with Paul and he literally researched all foods that have iron and what ways I can improve my count through nutrition. My last iron count was a 12.5 just 3 weeks ago. They clearly go above and beyond which means a lot to me. 3. Training Sessions/Trainers: When I first started I was told that I would not get the same trainer each time. I initially thought that was crazy and quite frankly bothered by it however, I was pleasantly surprised that I actually like that system way more than I thought I would. Here’s why, my training plan was well documented where each trainer jumped right in to pick up from the previous session. I also like the fact that each trainer has a uniqueness which keeps it interesting and they all operate with excellence. At a previous a fitness studio that I attended, the trainer appeared to be making up exercises as he went along. So the mere fact that I had a well-documented plan was a plus. Not only do I have a plan but I really enjoy the baseline testing. I just completed my follow-up testing to see where I have improved and I improved in all areas. I almost forgot to mention the In Body Assessments. This is where the rubber meets the road and the numbers don’t lie. The scans give you your body fat percentage and a thorough breakdown of your body composition. This also keeps me honest 4. Cost: When I first noticed Sand and Steel it was during the Old Town Fire Festival. I immediately thought since its Old Town the price has to be outrageous. After checking the prices and comparing it to what I was currently paying I immediately left my existing fitness studio. I’m afraid to even share how much I was previously paying, don’t want Sand and Steel to get any ideas 😉 The bottom line is this place is legit. If you are looking for results this is definitely the place. The program is more than doable and I promise you will see a new you. My favorite part is when my Facebook friends see me out, because they see my “check in” post they all know I’ve been working out. They constantly say “those workouts are really paying off” LOL. Interesting….it just dawned on me that I usually always post about my workouts but never received those comments until I started Stand and Steel! 5 out of 5 Anthony Wilson – September 12, 2016 Paul is Absolutely Phenomenal. I came in thinking I know everything because I work for GNC and am a personal trainer as well and was absolutely shocked at the knowledge I gained in just 1 hour! I have an entirely different outlook on nutrition, made a complete diet change, and learned things I was doing wrong that I coulda swore I was doing right. The nutrition session led to a meal plan that I will be revolving my life around for years to come. Couldn’t have been more pleased and being in this business for 7 plus years I would recommend over anyone! 5 out of 5 Jeoyuh Lin – December 15, 2016 Fantastic and Professional staff. Well maintained equipment. A must visit! Sand and Steel Fitness 5 out of 5 Elizabeth Madden – January 9, 2017 I have been coming to Sand and Steel since July, 2016. I am a fairly active person and no stranger to strength training. However, I needed the motivation and guidance of a trainer(s) to keep me focused, interested and working-out smartly and safely. I have tried a lot of PT groups, gyms and specialized fitness classes over the years trying to find the right fit, but Sand and Steel is the only one I have found that offers such a large diversity of training programs. You will never be bored, never be un-challenged unless you choose to be! The staff is highly qualified and overall, just plain awesome. Paul and Dawn are super knowledgeable and are focused on making sure your training program suits your fitness objectives. I am a runner and my workouts have helped me run more efficiently as well as loose weight and build lean muscle. I love being able to fit in clothes that I haven’t worn in years and look forward to continuing my fitness journey. The cost is reasonable for the services offered. The gym is always clean and the equipment in good repair. You’ll be hard pressed to find more a more attentive, knowledgeable, friendly and responsive group. 5 out of 5 Marco Aguilera – January 15, 2017 They are very friendly to work with any body, very professional and respectful, Flexible and your busy schedule to work out, it make you feel like part of a family…!!!! 5 out of 5 Tom Larabee – February 1, 2017 They have helped me lose weight and gain muscle in an effective and safe way. Best gym in Alexandria. 5 out of 5 Brock Flint – April 10, 2017 Sand and Steel Fitness is a great gym with an excellent coaching staff. Paul has incredible knowledge to help you with any mobility problems you have. He is also capable of designing a program that fits your needs and goals specifically. Dawn is an excellent programmer as well, she is able to create strength programs spanning the spectrum of novice to experienced weight lifter. Overall their coaching staff is professional, kind, and highly experienced. The amount of equipment they have is amazing allowing one to train every muscle in the body, even the ones you never thought you had! If you are looking for a gym to help motivate you to work out Sand and Steel is your gym! If you just reached a plateau and want to ascend to the next level, you should stop in and see Paul or Dawn! 5 out of 5 Steve Schlanger – June 9, 2017 I have been working with the staff at Sand & Steel since November of last year. What began as a desire to work off a few pounds and build some muscle has become a life changing endeavor. I feel better, look better and eat better, all as a result of the support and training I have received from the Sand & Steel team. Paul, Dawn, Max, Rachel, Santos, and Brennen have all guided and pushed me to reach new heights. Though I am now in my 60s I can honestly say that haven’t felt this strong in years despite maintaining what I thought were good dietary habits and exercise. Programs at S&S are individualized and the coaches will meet your needs by motivating, challenging and modifying your plan to ensure that you meet your goals. I highly recommend Sand & Steel. If you’re willing to put in the work and let them show you the way you will not be disappointed- in fact, you’ll be thrilled. 5 out of 5 Sarah R. – June 20, 2017 I started at Sand and Steel almost two months ago and love it. The workouts are unique to you and your abilities which is my favorite part. Rachel is phenomenal and the environment is comfortable. After being in ballet/jazz my body isn’t used to a lot of the weight lifting techniques, but Rachel is always up for the challenge of helping me correct my form. I’ve already recommended Sand & Steel to friends, but now it’s time to share with the world! 5 out of 5 Natalie B. – July 24, 2017 Sand and Steel coaches, programs, and facilities are top-notch! I’m just over 5 months pregnant and have been with Sand and Steel for more than 8 months and still look forward to all of my morning workouts! Trainers have done additional research, apart from their normal duties, to read up on specifics of working out and lifting weights, as it relates to pregnancies. The workouts with Sand and Steel have been a needed constant in my life, when recent moves, job swaps, and body changes have been knocking my routines out of whack. Thank you to all the coaches for their time and efforts! Worth every penny!! 5 out of 5 Meredith Mcdonough – September 14, 2017 I’ve had the amazing opportunity to work the trainers Brian and Paul at SS (Sand and Steel). Like many, I did group workout settings for many years, but after awhile I got bored, the moves became repetitive, and unbeknownst to me many of my injuries were because of improper lifting form. I love working out here at SS because every workout is a challenge, you will never plateau, or think “this workout is too easy”. If anything, you leave feeling whipped! I also love SS because they do not over emphasize weight loss and instead feeling strong in yourself. They are now introducing much more cost effective products that are accessible online. Also, Brian is great! Coach Paul – September 30, 2017 Thanks for being a part of the Sand & Steel Family. You have been getting stronger every session. We can’t wait to see your transformation! -Paul & Dawn 5 out of 5 Nissa S – November 25, 2017 Paul is the best trainer in the metro area. He spends time customizing the workouts to meet your goals. Not one workout is the same. Each session is different which kept me looking forward to my workout. I had multiple trainers but not one was knowledgeable as Paul. I have issues with my right arm. My past trainers did not know what to do and just use standard gym equipment. When I meet Paul, he did his research and use excerise bands to work out my arm. He provided me multiple excerises to do which is great. I highly recommend Sand and Steel to everyone. 5 out of 5 Jennifer J – December 5, 2017 In late March 2015, I was looking for a personal trainer to help me get back in shape to avoid further injuries on the basketball court, and I was SO lucky to have found Sand & Steel Fitness. Paul and Dawn have created a fitness and nutrition program that can be tailored to your unique needs and goals. I feel healthier and stronger than I have in the last few years. Before S&S, I felt like my workouts were inefficient and ineffective but not anymore…the S&S workouts are fun and exhausting and will make you feel accomplished and energized! The full program (fitness and nutrition) is particularly effective if you are prepared to fully commit to sticking with it. And, all of the trainers are knowledgeable and personable – a special shout out to Rachel and Max! 🙂 This is the best place to go if you’re ready to make real lasting changes to your lifestyle Add a review Cancel replyYour rating * Rate… Perfect Good Average Not that bad Very poor Your review *Name * Email * Satisfaction Guaranteed We care about your experience. If your session is great, we want to know why you liked it. Of course, should any session fail to meet your expectations, please fillout the following form to request a full or partial credit. The following terms and conditions apply to all packages. Buying a training package of any type constitutes acceptance of the below Membership Policy. 1) Zero Tolerance Policy for Discrimination, Bullying, or Creating a Poisoned Workout Environment. We accept no justification for ANY Discrimination, Bullying, or Creating a Poisoned Workout Environment. Any member or employee found to be in violation of this policy IN OR OUT OF SAND AND STEEL FITNESS will have their membership canceled or employment status terminated. Discrimination: treating people differently, negatively, or adversely because of: race, color, ancestry, place of origin, political belief, religion, age, sex, sexual orientation, marital status, family status, or physical or mental disability. Bullying: attacking and diminishing another by subjecting a person to unjustified criticism and/or trivial fault-finding, humiliating the recipient (especially in front of others), and/or ignoring, overruling, isolating, and excluding the recipient. Poisoned workout environment: is behavior that creates a hostile or offensive place to workout. Examples include sexual, racial or religious insults or jokes, or abusive treatment of a member or an employee. 2) COVID-19 Policies Sand & Steel’s COVID-19 Mask Policy is available at: Face Mask Policy Updated May 19, 2021 All personal items water bottles, phones, masks, etc. must be kept in cubbies. You may not put them on the floor or on equipment. You must maintain a social distance of ten feet from other members when you are working out. You must maintain a social distance of six feet in the lobby. 3) SSF Sick Policy You may not train with any cold symptoms whatsoever, including but not limited to: If you have had potential exposure to Covid-19 in the last 14 days; Have a fever (100.4 degrees Fahrenheit or higher) or a sense of having a fever; Have a new cough that cannot be attributed to another health condition; Have new shortness of breath that cannot be attributed to another health condition; Have new chills that cannot be attributed to another health condition; Have a new sore throat that cannot be attributed to another health condition; Have new muscle aches that cannot be attributed to another health condition or specific activity (such as physical exercise); You may not train at Sand & Steel for 14 days from the first onset of any of the above symptoms. 4) Checking In Checking in: you are required to check in with your personal trainer, through the app, or online at our member connect portal. While coaches may remind you, it is ultimately your responsibility to check in. If you do not check in, the session will be counted as a no-show, even if you were in fact present. It doesn’t matter if you sign the COVID-19 log either. If you do not check-in, you will be assigned a no-show fee. For the sake of any ambiguity, you should only check in to a session that you actually attend. From time to time we encounter a member that tries to bypass our check in policy by checking into a session that they do not actually attend. The first time this happens you’ll be issued a warning. The second time, you’ll be charged a $50 false check-in fee. Do not attempt to frustrate our check-in policy by checking into sessions that you did not attend. 5) Booking Policy A) Personal Training Personal Training Sessions may be booked 6 hours to 2 weeks in advance. Early Cancellation is 24 or more hours before your scheduled session. Early cancellations are done through the website or app. Early cancellations have no cancellation penalty. Late cancellations will result in you losing your session unless it’s for an emergency. B) Group Classes Group Classes may be booked 2 hours to 2 weeks in advance. Early Cancellation is 2 or more hours before your scheduled session. Early cancellations are done through the website or app. Early cancellations have no cancellation penalty. Late cancellations will result in a late cancellation fee $5 unless it’s an emergency (within 2 hours of the scheduled time). No Show: you will be charged $10 as a no-show fee for taking another member’s spot and not attending the session. C) Open Gym Open Gym may be booked 1 hours to 2 weeks in advance. Early Cancellation is 2 or more hours before your scheduled session. Early cancellations are done through the website or app. Early cancellations have no cancellation penalty. Late cancellations will result in a late cancellation fee $5 unless it’s an emergency (within 2 hours of the scheduled time). No Show: you will be charged $10 as a no-show fee for taking another member’s spot and not attending the session. Open Sessions are two hours long. So if you book an Open Gym session at 10AM, you can stay until 12PM. You cannot come-in early (e.g. at 9AM when you book 10AM) or leave late stay until 1PM when you book your session at 10AM.) It’s not complicated, book the time slot that you want to come into the gym. You only need 1-hour notice to book your session online. 6) Membership Early Cancellation Fees As long as you have at least one active membership, there is no early cancellation fee. So if you are simply canceling your membership so that you can purchase a new one, you will not be charged a fee. If that’s what you are doing, be sure you purchase your new membership before submitting the Membership Cancellation form. Or you can use the Membership Change Form to change one membership into another. Cancellation fee is $100 if you cancel within 60 days of your enrollment date; Cancellation Fee is $50 if you cancel within 120 days of your enrollment date; Cancellation Fee is $0 if you cancel after 121 days of your enrollment date. 7) Membership Autorenew & Cancellation Policies Unless your purchase a Pack-based membership, all memberships renew until you cancel your membership. There is no turning off or disabling autorenew. Memberships can only be canceled by filling out the Membership Cancellation Form. You cannot cancel your membership by emailing the staff or owners, telling a coach in person, sending a text, calling on the phone, etc. Cancellation requests are processed 10AM-8PM EST. Cancellation requests received after 8PM EST will be processed the next business day. Timing Your Cancellation Properly. If you are on a membership with a limited number of sessions (e.g. Personal Training 4 or Combo 8), you will want to wait until you attend your last session and then submit this form once you attend the class. Your membership will automatically renew at 10PM if you do not cancel it beforehand. Early Membership Renewal. Our booking software is configured such that your membership will automatically renew at the earlier of: at 10PM on the day you use your last session or at the scheduled time period (e.g. one week, four weeks, or one month, etc. as the case may be) So if you use your combo 8 membership in only 20 days, your membership will renew on day 21. If you only use 7 of your 8 “combo 8” sessions, your membership will renew in one month. Keep in mind that unused sessions do not rollover. You can cancel a membership at any time and for any reason. Cancellations are immediate. You cannot cancel a membership for a future date or after a certain number of sessions are used. If you have any unused sessions, you will lose them. If you have booked any future sessions, they will be unbooked and canceled. We do not prorate or credit back unused memberships. Cancellation requests are processed 10AM-8PM EST. Cancellation requests received after 8PM EST will be processed the next business day. 8) Accidental Renewal / Refunds Although we have explained how our autorenewal process works, on occasion, some members forget the above information and request a refund after their membership has renewed. If you request a refund after your renewal has been processed, you’ll be presented with an option to apply 100% of the renewal amount as a store credit (which doesn’t expire and can be used to purchase a future membership) or receive a refund minus a 20 % administration fee to cover the accounting, administrative, and credit card transaction fees involved with your return. Processing membership returns is very time consuming and expensive, which is why most gyms don’t offer refunds for any reason whatsoever. 9) Late Cancellation Form & Policy If you would need to cancel your reservation within the time window, please review our Late Cancellation Policy and fill out the requisite late cancellation form. 10) Late Reservation Form & Policy If you would like to reserve within the time window, please review our Late Reservation Policy and fill out the requisite late cancellation form. 11) SSF Standard Sick Policy Policies When You Are Sick: To protect all clients and trainers, we won’t train you if you have visible symptoms of being sick. It doesn’t matter whether you are contagious or not. Exception: you have symptoms and a Dr.’s note that says you are not contagious. It’s impossible to sterilize every surface you might touch. Because we have a responsibility to our other clients, we will turn you away if you come to the gym sick or display any symptoms of being sick. You might say, “I’m not sick… it’s just allergies.” If it’s just allergies, take some Claritin and you won’t have any symptoms. Symptoms = no workout. 12) Time Extensions We allow members to request an extension of time on Personal Training 5 Pack and Personal Training Pack 10 only. Requests for extension of time for other membership types will not be honored. Sessions do not Rollover over on Personal Training Memberships or Combo Memberships. 13) Hold Form & Policy If you would like to put your membership on Hold, please review our Membership Hold Policy and fill out the requisite hold form. Holds cost $20 unless you meet one of the exceptions (injury, illness, or military orders.) 14) Open Gym Rules The Open Gym Rules available at https://www.sandandsteelfitness.com/product/open-gym/ apply to this agreement. For everyone’s safety, you are required to follow these rules at all times. 15) Session Length Personal Training is approximately 45 minutes long. Group Classes are approximately 45 minutes long – you can only book one group class session per day. Open Gym is 2 Hours long 16) Sneaker Policies You’ll need a dedicated pair of sneakers for the gym. We recommend Nobulls, Metcons, Nano, Innov8, Chucks, Yoga Socks, or similar. Please make sure your shoes are clean when you enter the gym. This policy is designed to keep the gym clean, and your knees and ankles safe. 17) Personal Items Do not leave any personal items in the gym after you leave. Sand & Steel is not responsible for any items you leave in the gym. Due to safety issues associated with COVID-19, Sand & Steel does not maintain a lost and found. Items left in the gym after it closes will be discarded. All Personal Items like Water Bottles, Keys, Phones, Masks, etc. must be kept in the cubbies in the gym. Please see our social distancing article for more information. 18) Photography Dawn and Paul, occasionally take photos and videos of clients in the gym. We use these photos for marketing and fostering an environment of positivity for all clients. We also share the photos with you during the session to make sure they like them. Photos that coaches take are uploaded to our smugmug account: https://sandandsteelfitness.smugmug.com/ We take care not to publish unflattering pictures, we’ll provide you a copy of the pictures, and make sure you look good to inspire others. If you don’t want your picture taken, just remind your coach during the session. 19) Cancellations of Memberships Cancellation of Memberships: from time to time, Sand and Steel Fitness discontinues certain types of memberships. Generally, we cancel membership based on changes in the economy and/or global member preferences. We may, at our discretion, cancel your membership at any time. If we cancel your membership, we will determine the value of the unused portion of your membership (by the remaining time in the month and/or number of sessions.) We place the value of this unused portion into your account as an account credit. Account credits do not expire, and they may be used to purchase any membership type. You will be emailed with screenshots of your account so that you understand you are being adequately compensated for the unused portion of your account. 20) General Items Merger Clause: I understand that this Agreement and the Informed Consent document are the final, complete and exclusive statement of the agreement between the Sand & Steel and the Client with respect to the transactions contemplated herein, and all prior or contemporaneous written or oral agreements with respect to the subject matter hereof are merged herein. Membership Updates: Sand & Steel reserves the right to update this membership FAQ from time to time. Any major update to our membership policy will be distributed via newsletter and updated on this document.