It is always the responsibility of the member to book and cancel reservations. The only way to book and cancel sessions is with the Zen Planner app. You cannot cancel or reserve a session by talking to a coach or the owners, sending a text or message, etc. You need to use the app. If you need to late cancel that must be done with the Zen Planner app. It’s not necessary to provide a reason for late cancellation. Late reservations may be requested through our late registration form.
Late cancellation fee. In general, you’ll be charged $5 for the late cancellation of classes and personal training. If you late cancel a personal training session within 6 hours of your appointment time, the session will also be marked as used. If you have some extraordinary circumstance (such as health emergency, accident, etc.), please email Dawn with your “Late Cancel Amnesty Request.” We’ll consider how much notice you provide based on the cancellation time in the App, the reasoning for the late cancel, your booking and cancellation history, etc. Since a late cancellation hurts the financial stability of our coaches, we have to balance both sides and determine a fair and equitable resolution. We appreciate your understanding of this policy.
Personal Training
- 7 days to 6 Hours to book
- 7 days to 24 hours to cancel
- Late Cancel Fee: $5.
- Late Reservation Fee: $0
- No-Show Fee: $20 + loss of session
CrossFit and Specialty Classes
- 7 days to 10 Hours to book: Weekday Mornings & Trail Running
- 7 days to 2 hours to cancel: All other class times
- Late Cancel Fee: $5
- Late Reservation Fee: $0
- No-Show Fee: $10 limited memberships and $15 for unlimited memberships
OnRamp & Nutrition
- 7 days to 6 Hours to book
- 7 days to 6 hours to cancel
- Late Cancel Fee: $5
- Late Reservation Fee: $0
- No-Show Fee: $15.
Open Gym
- 7 days to 1 Hours to book
- 7 days to 1 hours to cancel
- Late Cancel Fee: $5
- Late Reservation Fee: $5
- No-Show Fee: $10