It is always the responsibility of the member to book and cancel reservations. The only way to book and cancel sessions is with the Zen Planner app. You cannot cancel or reserve a session by talking to a coach or the owners, sending a text or message, etc. You need to use the app. If you need to late cancel that must be done with the Zen Planner app. It’s not necessary to provide a reason for late cancellation. Late reservations may be requested through our late registration form.
Personal Training
- 7 days to 6 Hours to book
- 7 days to 24 hours to cancel
- Late Cancel Fee: $5. Sessions late-cancelled within 6-hours of the reservation time are considered attended (used). Late canceling on our personal trainers hurts their financial stability. We appreciate your understanding of this policy.
- Late Reservation Fee: $0
- No-Show Fee: $20 + loss of session
CrossFit and Specialty Classes
- 7 days to 10 Hours to book: Weekday Mornings & Trail Running
- 7 days to 2 hours to cancel: All other class times
- Late Cancel Fee: $5
- Late Reservation Fee: $0
- No-Show Fee: $10 limited memberships and $15 for unlimited memberships
OnRamp & Nutrition
- 7 days to 6 Hours to book
- 7 days to 24 hours to cancel
- Late Cancel Fee: $5
- Late Reservation Fee: $0
- No-Show Fee: $15.
Open Gym
- 7 days to 1 Hours to book
- 7 days to 1 hours to cancel
- Late Cancel Fee: $5
- Late Reservation Fee: $5
- No-Show Fee: $10