Cancellation

You can cancel a membership at any time and for any reason. Cancellations are immediate. You cannot cancel a membership for a future date or after a certain number of sessions are used. If you have any unused sessions, you will lose them. If you have booked any future sessions, they will be unbooked and cancelled.  We do not prorate or credit back unused memberships. Cancellation requests are processed 10AM-8PM EST. Cancellation requests received after 8PM EST will be processed the next business day.

For memberships canceled within 60 days, the Cancellation Fee is $100 for memberships purchased after April 7, 2021. If you are simply changing your membership to a new membership, there is no cancellation fee. Additionally, members are only charged this fee once -- the first time they make an early membership cancellation.

For memberships canceled within 120 days, the Cancellation Fee for memberships purchased after April 7, 2021 is $50. If you are simply changing your membership to a new membership, there is no cancellation fee. Additionally, members are only charged this fee once -- the first time they make an early membership cancellation.

For memberships cancelled within 30 days, the Cancellation Fee is $50. If you are simply changing your membership to a new membership, there is no cancellation fee. Additionally, members are only charged this fee once -- the first time they make an early membership cancellation.

For memberships canceled within 60 days, the Cancellation Fee is $25. If you are simply changing your membership to a new membership, there is no cancellation fee. Additionally, members are only charged this fee once -- the first time they make an early membership cancellation.