Let’s Get Started

Welcome to Sand & Steel

Thank you for getting started at CrossFit Sand and Steel.  To help us serve you better, please fill out your new member form before your gym tour or free class.  Please log into your Zen Planner app, register for SugarWOD and Kisi, and signup for our free rewards program.

Learn About Your Membership

  1. All memberships autorenew until Cancelled. Cancel Your Membership using the Cancellation Form on the website.  For classes and open gym, the cancellation fee is $100 if you cancel within 60 days (2 months), $50 if you cancel within 120 days (4 months), and $0 if you cancel after 121 days.
  2. You may not train with any cold or allergy symptoms whatsoever.
  3. Check-in on the App. No show fees are $10 for Open Gym and Classes. If you don’t check-in, you are considered a no-show. Best to checkin before you open the door.
  4. Parking on sides of the building. Overflow lot is Van Dorn metro. 4 Minute Walk.
  5. There are No Time Extensions or Rollovers, but you can Request a Hold.
  6. All Members Get Free Guest Passes.
  7. It is easier to view classes on Sand and Steel’s Website. You can only “see” sessions you can book on the App.
  8. Use the Waitlist option if you need to come at an already reserved time.
  9. Booking an Owner’s Training
  10. Open Gym Plus
  1. What is the Charge of $X on Y Date for?
    All bills and charges are visible on your member connect profile.
  2. How Do I Cancel My Membership?
    Use the Cancellation Form
  3. What if I Have a Work Emergency?
    Use the Late Cancel Form
  4. How Do I Request a Hold?
    Use the Hold Request Form
  5. How Do I Get a Guest Pass?
    Use the Guest Pass Form
  6. How Do I Check-in For My Session?
    Check-in using the Zen Planner App.
  1. All Personal Training Memberships Automatically Renew every 4 weeks until cancelled.  Unused Sessions do not rollover.
  2. You have 7 days from your first purchase to return any unused sessions.
  3. All Personal Training sessions have a 100% satisfaction guarantee.
  4. Booking Window: 6 hours to 2 Weeks before the session.
  5. Cancellation Window: 24 hours to 2 Weeks before the session.

  1. Book your classes online.  You can register for one class per day.
  2. You must register for every session you attend. You must attend every session you book. You must check-in on the app for every session you attend. No show fees are $10.  It does not matter if you were really there or if you signed the COVID-19 Safety Declaration.  If you don’t check-in on Zen Planner, you’ll be automatically assigned the no-show fee.
  3. Booking Window: 2 hours to 2 Weeks before the session.
  4. Cancellation Window: 2 hours to 2 Weeks before the session.
  5. Please Arrive 10 Minutes Early.
  6. Sign the COVID-19 Declaration, Wash Your Hands.
  7. Bring your phone, you’ll need to log your workout into SugarWOD.
  8. You’ll need a dedicated pair of sneakers for the gym.  We recommend Nobulls, Metcons, Nano, Innov8, Chucks, Yoga Socks, or similar.  Please make sure your shoes are clean when you enter the gym. This policy is designed to keep the gym clean, and your knees and ankles safe.
  9. Yoga and Beyond Stretch are barefoot or yoga socks.  Bring a mat for Yoga and Beyond Stretch.
  10. Keep 10 feet from other members at all time.
  11. Clean and Dry all equipment you use.
  12. Put all the equipment that you use away.

Review all 10 Safe Barbell Handling Videos Before Attending a Class

Safely Managing a Barbell in your CrossFit Gym 

Free Guest Pass: You may obtain a free guest pass for your friends.  Please fill out our guest pass form.

You must attend an Open Gym Consult before you may attend Open Gym.  Follow the instructions on our Let’s Get Started Page.

Free Guest Pass:

Members may obtain a free guest pass for your friends.  Please fill out our guest pass form.

COVID-19 Policies

  1. Please Review our Face Mask Policy
  2. Stay 10 feet away from other members.
  3. Clean all surfaces you touch.
  4. Make sure all metal surfaces are bone dry after your clean them (we don’t want equipment to rust.)
  5. If you want a gym mat, you must bring your own.  Please do not use any mats at Sand & Steel until further notice.
  6. For safety purposes, we will not provide chalk to share.  You are welcome to bring your own block chalk (pure magnesium carbonate).  We do not allow liquid chalk, powder chalk, or chalk balls.  If you’d like to buy a block of magnesium carbonate, we have some available for $5 each.  Be sure to pick up a zip lock bag with your chalk purchase.

Safe Barbell Handling Policy

Please Review all 10 Videos on Safe Barbell Handling

Please observe good barbell etiquette while you are at Sand and Steel Fitness.  Our barbells and plates are very expensive.  In order to keep our prices low, we need everyone to take care of our barbells.

Open Gym Rules

  1. Book your classes online. Open gym sessions are two hours long.  Trainer Rentals are one hour long.
  2. You must register for every session you attend. You must attend every session you book. You must check-in on the app for every session you attend. No show fees are $10.  It does not matter if you were really there or if you signed the COVID-19 Safety Declaration.  If you don’t check-in on Zen Planner, you’ll be automatically assigned the no-show fee.
  3. Booking Window: 1 hours to 2 Weeks before the session.
  4. Cancellation Window: 2 hours to 2 Weeks before the session.
  5. Clean all Chalk and all surfaces before you leave. Replace all equipment you have relocated to its original position. Wipe bars, plates, handles, everything. Keep the gym clean and hygienic for everyone. Make sure all equipment is returned exactly as you found it. All Rack attachments must be attached to the rack if you remove them. Replace benches where you find them.
  6. If you are the last person in the gym, turn off the main lights, and all lights in bathrooms and changing rooms.
  7. Do not allow people into the gym who don’t have access. Hand them a business card, which is on the front door.
  8. If you’d like to listen to your own music in open gym, you must bring your own headphones.  Don’t adjust the stereo, try to change the music, or try to play your own music through any speakers.  As a commercial gym, all of our music is licensed through ASCAP.
  9. You may not use any Sand and Steel Fitness computers. Don’t adjust or touch the cameras.
  10. Don’t slam any medicine balls into the floor or walls. Sandballs may be slammed on the floor. Don’t drop dumbbells or Kettlebells. Don’t drop plates on Cybex cable machine.
  11. You may not use any gym mats.
  12. You’ll need a dedicated pair of sneakers for the gym.  We recommend Nobulls, Metcons, Nano, Innov8, Chucks, Yoga Socks, or similar.  Please make sure your shoes are clean when you enter the gym. This policy is designed to keep the gym clean, and your knees and ankles safe.
  13. Respect the weight limits of the cardio equipment, where posted.
  14. Do not relocate TRX Trainers.
  15. InBody Scans are NOT included with your open gym membership.
  16. Absolutely no horse-play of any kind will be tolerated. Do not throw any objects in the gym.
  17. No boxes under pullups bars.  Do not kick boxing bags with shoes on.
  18. Please do not drag Bikes, Benches or other equipment across the floor as it will mark-up the floor.  If you do not know how to move any of this equipment, please speak with a coach before attempting to move it.
  19. Please let us know if any members aren’t following these rules.  If you see any damaged equipment, please let us know.
  20. Please keep all personal items (water bottles, masks, phones, bags, keys, etc.) in a cubby.  We do not allow members to leave their bags on the floor or on equipment.

6 Step Open Gym Process

Follow this process every time you attend Open Gym.

  1. Book Your Sessions Online;
  2. Wash Your Hands when you arrive;
  3. Sign the COVID-19 Declaration;
  4. Check-in on the app;
  5. Clean your station: replace equipment; carefully remove all chalk, & clean all surfaces;
  6. Turn off the lights when you leave

If you do not follow the 6-Step Process, your account will be suspended or terminated.  Open gym works when everyone follows the rules.

The following terms and conditions apply to all packages.  Buying a training package of any type constitutes acceptance of the below Membership Policy.

1) Zero Tolerance Policy for Discrimination, Bullying, or Creating a Poisoned Workout Environment.

We accept no justification for ANY Discrimination, Bullying, or Creating a Poisoned Workout Environment.  Any member or employee found to be in violation of this policy IN OR OUT OF SAND AND STEEL FITNESS will have their membership canceled or employment status terminated.

Discrimination: treating people differently, negatively, or adversely because of: race, color, ancestry, place of origin, political belief, religion, age, sex, sexual orientation, marital status, family status, or physical or mental disability.

Bullying: attacking and diminishing another by subjecting a person to unjustified criticism and/or trivial fault-finding, humiliating the recipient (especially in front of others), and/or ignoring, overruling, isolating, and excluding the recipient.

Poisoned workout environment: is behavior that creates a hostile or offensive place to workout. Examples include sexual, racial or religious insults or jokes, or abusive treatment of a member or an employee.

2) COVID-19 Policies

Sand & Steel’s COVID-19 Mask Policy is available at:

https://www.sandandsteelfitness.com/face-mask-policy/

  • All personal items water bottles, phones, masks, etc. must be kept in cubbies.  You may not put them on the floor or on equipment.
  • You must maintain a social distance of ten feet from other members when you are working out.
  • You must maintain a social distance of six feet in the lobby.

3) SSF Sick Policy

You may not train with any cold symptoms whatsoever, including but not limited to:

If you have had potential exposure to Covid-19 in the last 14 days;
Have a fever (100.4 degrees Fahrenheit or higher) or a sense of having a fever;
Have a new cough that cannot be attributed to another health condition;
Have new shortness of breath that cannot be attributed to another health condition;
Have new chills that cannot be attributed to another health condition;
Have a new sore throat that cannot be attributed to another health condition;
Have new muscle aches that cannot be attributed to another health condition or specific activity (such as physical exercise);
You may not train at Sand & Steel for 14 days from the first onset of any of the above symptoms.

4) Checking In

Checking in: you are required to check in with your personal trainer, through the app, or online at our member connect portal. While coaches may remind you, it is ultimately your responsibility to check in. If you do not check in, the session will be counted as a no-show, even if you were in fact present.  It doesn’t matter if you sign the COVID-19 log either.  If you do not check-in, you will be assigned a no-show fee.

For the sake of any ambiguity, you should only check in to a session that you actually attend.  From time to time we encounter a member that tries to bypass our check in policy by checking into a session that they do not actually attend.  The first time this happens you’ll be issued a warning.  The second time, you’ll be charged a $50 false check-in fee.  Do not attempt to frustrate our check-in policy by checking into sessions that you did not attend.

5) Booking Policy

A) Personal Training

  • Personal Training Sessions may be booked 6 hours to 2 weeks in advance.
  • Early Cancellation is 24 or more hours before your scheduled session. Early cancellations are done through the website or app. Early cancellations have no cancellation penalty.
  • Late cancellations will result in you losing your session unless it’s for an emergency.

B) Group Classes

  • Group Classes may be booked 2 hours to 2 weeks in advance.
  • Early Cancellation is 2 or more hours before your scheduled session. Early cancellations are done through the website or app. Early cancellations have no cancellation penalty.
  • Late cancellations will result in a late cancellation fee $5 unless it’s an emergency (within 2 hours of the scheduled time).
  • No Show: you will be charged $10 as a no-show fee for taking another member’s spot and not attending the session.

C) Open Gym

  • Open Gym may be booked 1 hours to 2 weeks in advance.
  • Early Cancellation is 2 or more hours before your scheduled session. Early cancellations are done through the website or app. Early cancellations have no cancellation penalty.
  • Late cancellations will result in a late cancellation fee $5 unless it’s an emergency (within 2 hours of the scheduled time).
  • No Show: you will be charged $10 as a no-show fee for taking another member’s spot and not attending the session.
  • Open Sessions are one to two hours long.  Some sessions are front of the gym only.  Some are back of the gym only.  Most of them are full gym.  Just check the schedule for availability.  You cannot come in early (e.g. at 9AM when you book 10AM) or leave late stay until 1PM when you book your session at 10AM.)  It’s not complicated, book the time slot that you want to come into the gym.  You only need 1-hour notice to book your session online.

6) Membership Early Cancellation Fees

As long as you have at least one active membership, there is no early cancellation fee. So if you are simply canceling your membership so that you can purchase a new one, you will not be charged a fee. If that’s what you are doing, be sure you purchase your new membership before submitting the Membership Cancellation form.  Or you can use the Membership Change Form to change one membership into another.

  • Cancellation fee is $100 if you cancel within 60 days of your enrollment date;
  • Cancellation Fee is $50 if you cancel within 120 days of your enrollment date;
  • Cancellation Fee is $0 if you cancel after 121 days of your enrollment date.

7) Membership Autorenew & Cancellation Policies

Unless your purchase a Pack-based membership, all memberships renew until you cancel your membership. There is no turning off or disabling autorenew.

Memberships can only be canceled by filling out the Membership Cancellation Form. You cannot cancel your membership by emailing the staff or owners, telling a coach in person, sending a text, calling on the phone, etc.  Cancellation requests are processed 10AM-8PM EST. Cancellation requests received after 8PM EST will be processed the next business day.

Timing Your Cancellation Properly. If you are on a membership with a limited number of sessions (e.g. Personal Training 4 or Combo 8), you will want to wait until you attend your last session and then submit this form once you attend the class. Your membership will automatically renew at 10PM if you do not cancel it beforehand.

Early Membership Renewal.  Our booking software is configured such that your membership will automatically renew at the earlier of:

  • at 10PM on the day you use your last session or
  • at the scheduled time period (e.g. one week, four weeks, or one month, etc. as the case may be)

So if you use your combo 8 membership in only 20 days, your membership will renew on day 21.  If you only use 7 of your 8 “combo 8” sessions, your membership will renew in one month.  Keep in mind that unused sessions do not rollover.

You can cancel a membership at any time and for any reason. Cancellations are immediate. You cannot cancel a membership for a future date or after a certain number of sessions are used. If you have any unused sessions, you will lose them. If you have booked any future sessions, they will be unbooked and canceled.  We do not prorate or credit back unused memberships. Cancellation requests are processed 10AM-8PM EST. Cancellation requests received after 8PM EST will be processed the next business day.

8) Accidental Renewal / Refunds

Although we have explained how our autorenewal process works, on occasion, some members forget the above information and request a refund after their membership has renewed. If you request a refund after your renewal has been processed, you’ll be presented with an option to apply 100% of the renewal amount as a store credit (which doesn’t expire and can be used to purchase a future membership) or receive a refund minus a 20 % administration fee to cover the accounting, administrative, and credit card transaction fees involved with your return. Processing membership returns is very time consuming and expensive, which is why most gyms don’t offer refunds for any reason whatsoever.

9) Late Cancellation Form & Policy

If you would need to cancel your reservation within the time window, please review our Late Cancellation Policy and fill out the requisite late cancellation form.

10) Late Reservation Form & Policy

If you would like to reserve within the time window, please review our Late Reservation Policy and fill out the requisite late cancellation form.

11) SSF Standard Sick Policy

Policies When You Are Sick: To protect all clients and trainers, we won’t train you if you have visible symptoms of being sick. It doesn’t matter whether you are contagious or not. Exception: you have symptoms and a Dr.’s note that says you are not contagious. It’s impossible to sterilize every surface you might touch. Because we have a responsibility to our other clients, we will turn you away if you come to the gym sick or display any symptoms of being sick. You might say, “I’m not sick… it’s just allergies.” If it’s just allergies, take some Claritin and you won’t have any symptoms. Symptoms = no workout.

12) Time Extensions

We allow members to request an extension of time on Personal Training 5 Pack and Personal Training Pack 10 only. Requests for extension of time for other membership types will not be honored. Sessions do not Rollover over on Personal Training Memberships or Combo Memberships.

13) Hold Form & Policy

If you would like to put your membership on Hold, please review our Membership Hold Policy and fill out the requisite hold form.  Holds cost $20 unless you meet one of the exceptions (injury, illness, or military orders.)

14) Open Gym Rules

The Open Gym Rules available at https://www.sandandsteelfitness.com/product/open-gym/ apply to this agreement.  For everyone’s safety, you are required to follow these rules at all times.

15) Session Length

  • Personal Training is approximately 45 minutes long.
  • Group Classes are approximately 45 minutes long – you can only book one group class session per day.
  • Open Gym is 2 Hours long

16) Sneaker Policies

You’ll need a dedicated pair of sneakers for the gym.  We recommend Nobulls, Metcons, Nano, Innov8, Chucks, Yoga Socks, or similar.  Please make sure your shoes are clean when you enter the gym. This policy is designed to keep the gym clean, and your knees and ankles safe.

17) Personal Items

Do not leave any personal items in the gym after you leave.  Sand & Steel is not responsible for any items you leave in the gym.  Due to safety issues associated with COVID-19, Sand & Steel does not maintain a lost and found.  Items left in the gym after it closes will be discarded.

All Personal Items like Water Bottles, Keys, Phones, Masks, etc. must be kept in the cubbies in the gym.  Please see our social distancing article for more information.

18) Photography

Dawn and Paul, occasionally take photos and videos of clients in the gym. We use these photos for marketing and fostering an environment of positivity for all clients. We also share the photos with you during the session to make sure they like them. Photos that coaches take are uploaded to our smugmug account: https://sandandsteelfitness.smugmug.com/ We take care not to publish unflattering pictures, we’ll provide you a copy of the pictures, and make sure you look good to inspire others. If you don’t want your picture taken, just remind your coach during the session.

19) Cancellations of Memberships

Cancellation of Memberships: from time to time, Sand and Steel Fitness discontinues certain types of memberships.  Generally, we cancel membership based on changes in the economy and/or global member preferences.  We may, at our discretion, cancel your membership at any time.  If we cancel your membership, we will determine the value of the unused portion of your membership (by the remaining time in the month and/or number of sessions.)  We place the value of this unused portion into your account as an account credit.  Account credits do not expire, and they may be used to purchase any membership type.  You will be emailed with screenshots of your account so that you understand you are being adequately compensated for the unused portion of your account.

20) General Items

Merger Clause: I understand that this Agreement and the Informed Consent document are the final, complete and exclusive statement of the agreement between the Sand & Steel and the Client with respect to the transactions contemplated herein, and all prior or contemporaneous written or oral agreements with respect to the subject matter hereof are merged herein.

Membership Updates: Sand & Steel reserves the right to update this membership FAQ from time to time.  Any major update to our membership policy will be distributed via newsletter and updated on this document.

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