Address: 5418 Eisenhower Avenue, Alexandria, VA, 22304, US
Telephone: 703-854-9960

Hold Request Form

Memberships can be placed on Hold by filling out the form below. You cannot put your membership on hold by emailing the staff or owners, telling a coach in person, sending a text, calling on the phone, etc. Cancellation requests are processed 10AM-8PM EST. Cancellation requests received after 8PM EST will be processed the next business day.

Name
First Last
Email
Phone
Hold Type*
- New Hold Request
- Modify Previous Hold
Which Membership Would You Like to Put on Hold?*
You can put all your memberships on hold or you can select a single membership on hold.
Why Do you Need a Membership Hold?*
- Injury
- Business Travel
- Work Time Crunch
- Personal Travel
- Diagnosed with COVID-19
- Diagnosed with Illness other than COVID-19
- Deployment Orders
Hold Start Date*
Date Format: MM slash DD slash YYYY

Select the Date that Your Hold Should Begin
Hold End Date*
Date Format: MM slash DD slash YYYY

Select the Date that Your Hold Should End
Fee Waiver - Sickness of Injury
I have a doctor's note that says it's not safe for me to workout in a gym.
Sand and Steel is committed to keeping all members safe. If you provide a doctor's note, physical therapy note, or lab test saying that it is not safe for you to work out in the gym, we will waive the hold fee. If you don't have the note right now, email it to us later, and we'll add a fee credit to your account once we receive the note.
Fee Waiver - Self Quarantine
I have been exposed or potentially exposed to COVID-19
I'd like to self quarantine for 14 days. To qualified for the fee waiver, I'll provide Sand and Steel Fitness with two negative COVID-19 tests. One test taken at the 7 day mark, and one at the 12 day mark.
Hold Policy*
I have reviewed the below hold policy, and wish to proceed with a membership hold.
You can request an account hold for up to two months. If you request a hold longer than that, your hold will automatically released 2 months from your requested hold start date. Holds cannot be applied retroactively. Holds extend your billing, renewals, and expiration dates.

If you are applying for a Hold Fee Credit (COVID-19 related or any medical reason), you will be provided with the fee credit when you provide us with the supporting documentaiton.
Hold Fees*
- New Hold
- Modify Existing Hold
We charge a hold fee for personal matters, because entering a hold takes approximately 20 minutes of administrative time. In addition, we know from experience that if we didn't charge a hold fee, people would request holds every time they needed to take a day or two off from training. Processing a high volume of member hold requests would increase the risk of a billing or membership related error.
Total
$0.00

Monday	4:00 AM - 10:00 PM
Tuesday	4:00 AM - 10:00 PM
Wednesday	4:00 AM - 10:00 PM
Thursday	4:00 AM - 10:00 PM
Friday	4:00 AM - 8:00 PM
Saturday	4:00 AM - 8:00 PM
Sunday	8:00 AM - 8:00 PM

Hold Request Form

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