Owners Training

$149.00

With over 25 Personal Training and Mobility Certifications … you simply can’t hire a more experienced personal trainer. If you want the most improvement per session, step up to Owners Personal Training.

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Product Description

These are one-on-one sessions with Paul.  Paul takes the guess-work out of what kind of personal training, yoga, mobility, and/or nutrition to do. Owner’s Training are fully-managed by Paul, with hand-selected workouts and flows for you by Paul.  When you train one-one-one with Paul, we have a chance to work on the skills, diet, and training programs in the order most necessary for your improvement.

Do You Have a Say in What of Training You Do with Paul?

Of course you do … you’re the client after all. Most people select Owner’s Training, because they want to leave their training, their diet, their flexibility work in the hands of a pro. But of course, Paul is going to focus on the goals, preferences, and elements that are most important to you?

What Age Ranges Does Paul Work With?

Paul works with members as young as high school up seniors in their 80s and 90s.

I Have a Lot of Injuries, Can Paul Still Work With Me?

Paul has worked with members having every injury imaginable.  Many of several.  Motorcycle accident victims, war vets with missing limbs, heart problems, spine problems, worn out knees, arthritis, people undergoing cancer treatment, vertigo, fibromyalgia, etc.  Paul has trained over 5000 members, chances are he has dealt with someone with your injuries.

I Get It.  You have injuries, you want to move better.  You don’t want to be in pain.  You don’t want to look, because you cannot do different exercises.  Maybe it’s your fault you got injured.  Maybe you let your mobility suffer by typing away at work to support your family.  Maybe your homelife or worklife is stressful and you let yourself go too far.

And maybe it’s not your fault.  Maybe you have genetic disease like cerebral palsy.  Or a terrible illness like breast cancer.  Maybe you got shot in the knee serving our country.  It does not matter, because…

I’m a healer, a teacher, and tough-as-nails coach that stop at nothing to get you back into shape.  I’m relentless, and we’ll do 300 squats in a single session if that what it takes for you to give me one perfect squat.  I will retrain you body to move better, I will decouple bad muscle patterns, and rebuild your body from the ground up.  You will move better, you will get stronger, you learn how to lift correctly.

I’ve had terrible injuries and illnesses (Leukemia Blood Cancer, Meningitis, ruptured biceps, torn hamstrings, sprained ankles, injured rotator cuff, FAI (Hip Impingement), Tennis Elbow, and so many more injuries.  And it sucks… but you only get one body.  And you have to make the most of it.  I’m here to help make that a reality.  Injuries be damned, we’ll do it.  And we’ll do it safely.

But before you decide to buy Owner’s Training with me.  I need to promise me you’ll two things with you when you walk into the gym with me: (1) I need to care enough about yourself to make positive change; and (2) I need to bring the fire, the passion, the desire to push when you can’t go any further.  Either you are still making excuses and feeling bad about happened to you, or you are ready to do something about it.

As a coach, I can tell you what to do, and I can show you what to do.  But I cannot you want it.  That internal energy, that internal drive to say “screw it, I’m done feeling bad about the past, and today I am moving forward and getting better.”  Because I can’t do the work for you … I can only show the way.

Paul Roberts on Owner’s Training

Owner’s Training is $150 a Session — I Can’t Afford That

How much is your health worth?  How much is your time worth?  How much does it cost to go the doctors or physical therapist to fix injuries and weight problems that could have prevented?   Don’t think about how much it costs… think about how much losing 50 pounds is worth to you.  Think about how much better your life would be if your neck or knee stopped hurting.

But what if it’s simply out of your price range.  Well then just buy our personal training.  Paul will still do your consultation, write your program, and assist his staff of coaches with the implementation and execution your program.  Plus, Paul has several “normal” personal training sessions on his schedule, and he teaches a number of Sand and Steel’s Classes.

Satisfaction Guaranteed

We care about your experience.  If your session is great, we want to know why you liked it.
Of course, should any session fail to meet your expectations, please fillout the following form to request a full or partial credit.

Satisfaction Guaranteed

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The following terms and conditions apply to all packages.  Buying a training package of any type constitutes acceptance of the below Membership Policy.

COVID-19 Delays

All time periods and billing for in-person training was frozen for the period of time from March 23, 2020 – June 15, 2020.  Your updated billing dates and session expiration can be viewed in the  Zen Planner Portal.

COVID-19 Cleaning Policies

Sand & Steel’s COVID-19 Cleaning and Safety policies are available here.  All members are required to follow the Cleaning and Safety Policies at all times.

Checking In

Checking in: you are required to check-in with your personal trainer, through the app, or online at our member connect portal. While coaches may remind you, it is ultimately your responsibility to check-in. If you do not check-in, the session will be counted as a no-show, even if you were in-fact present.

Booking Policy

We have one Booking Policy. It applies to all sessions including: Personal Training, Classes, and Open Gym.

  • Sessions may be booked 6 hours to 2 weeks in advance.  You can call the gym if you need to book within 6 hours.
  • Early Cancellation is 24 hours before your scheduled session. Early cancellations are done through the website or app. Early cancellations have no cancellation penalty.
  • Personal Training Late Cancellation is 2 Hours to 24 in advance. Late cancellations will result in you losing your session.
  • Group Class Late Cancellation is 2 Hours to 24 in advance. Group Class late cancellations are subject to a $10 late cancellation fee.
  • No Show: you lose the session and you will be charged $20 as a no-show fee.

Late Cancel Exceptions:

  • Injury Exception: If you are injured within the cancellation period: email us within 2 hours of the injury. Book appointment with a physical therapist or physician. Email us a copy of your therapist or physician notes.
  • Illness Exception: If you are sick within the cancellation period: email us within 2 hours of the time you first became aware you might be sick. Book appointment with a physician. Email us a copy of your therapist or physician notes. This applies to children you might care for.
  • Chronic Flare-ups: migraines, fibromyalgia, etc. There is no exception for people with chronic health conditions. Since you already know that you can get suddenly sick, don’t book your sessions until a few hours beforehand.
  • Work Emergency: these will be handled on a case-by-case basis. We consider your attendance history, cancellation rate, etc.

SSF Standard Sick Policy

Policies When You Are Sick: To protect all clients and trainers, we won’t train you if you have visible symptoms of being sick. It doesn’t matter whether you are contagious or not. Exception: you have symptoms and a Dr.’s note that says you are not contagious. It’s impossible to sterilize every surface you might touch. Because we have a responsibility to our other clients, we will turn you away if you come to the gym sick or display any symptoms of being sick. You might say, “I’m not sick… it’s just allergies.” If it’s just allergies, take some Claritin and you won’t have any symptoms. Symptoms = no workout.

You must cancel your sessions as soon as you think you might be getting sick. Cancellations for sickness must be sent [email protected] . Phone calls, texts, emails to other addresses, won’t be accepted. If you do get sick, please cancel all your booked sessions for the week. Please don’t hold your session times and wait to the last minute to cancel your sessions.

Cancellation Example. You have a morning session scheduled, and you wake up sick. You email us at 5:30AM telling us you are sick. Will you lose the session? Yes. We have already spent the time preparing for your session. If you think you might be getting sick (we all know that feeling… minor sore throat, energy level dipping down, mild headache, etc.), cancel by 9pm the night before. You won’t lose the session. If the next morning you suddenly feel better, email us and we’ll rebook your session.

Coaches are paid only for sessions that are attended or late canceled. When you cancel early, you give another client a chance to book, and the coaches will not lose paid hours. Please don’t worry about not being able to to find session later in the week – Dawn or Paul will be happy to find additional times to help you get booked.

Wipe Down all Surfaces that you touch. Barbells, plates, dumbbells, benches, etc. We have plenty of gym wipes. Wipe Down Exercise Mats. Do not step on exercise mats with shoes or sneakers on.

SSF COVID-19 Sick Policy

In addition to the above Sickness Policy, these COVID-19 Policies apply until further notice:

  • If you have had potential exposure to Covid-19 in the last 14 days;
  • Have a fever (100.4 degrees Fahrenheit or higher) or a sense of having a fever;
  • Have a new cough that cannot be attributed to another health condition;
  • Have new shortness of breath that cannot be attributed to another health condition;
  • Have new chills that cannot be attributed to another health condition;
  • Have a new sore throat that cannot be attributed to another health condition;
  • Have new muscle aches that cannot be attributed to another health condition or specific activity (such as physical exercise);

You may not train at Sand & Steel for 14 days from the first onset of any of the above symptoms.

Open Gym Rules

The Open Gym Rules available at https://www.sandandsteelfitness.com/product/open-gym/ apply to this agreement.  For everyone’s safety, you are required to follow these rules at all times.

Session Term

All sessions are valid for 1 month from date of purchase. There are no time extensions and there are no rollovers.

Account Hold Policy

We allow an account hold up to one month per membership for illnesses or injuries with a doctor’s note.

Travel (Work or Personal) & School Closures
Since we have a virtual training program, we do not allow account holds for work travel, child care, or school closures. Simply let us know when you’ll be travelling or stuck at home. Let us know what equipment you’ll have available. We will then schedule a virtual session with you.

7 Day Refunds & Membership Cancellations

Please see our membership cancellation policy for information on our 7 Day Refund and Membership Cancellation Policies.

Membership Autorenew

All memberships renew until you cancel your membership. There is no turning off or disabling autorenew. When you are ready to cancel, please fill out the membership cancellation form.

Session Length

  • Personal Training are approximately 45 minute long.
  • Group Classes are approximately 30-45 minutes long.
  • Open Gym is 60 minutes long

Multiple Sessions on the Same Day

Only one session may be booked with a particular coach on the same day. If you’d like to book more than one session, you must book a different coach.

Booking with Dawn & Paul

You may book only one private session every 15 days with Dawn or Paul per month. We limit the number of sessions members can book with the owners so that they may work with all members to provide assistance on mobility, technique, and account related concerns.

Apps

  • Zen Planner: to book, cancel, and buy memberships
  • SugarWOD: to view and track workouts and personal records for personal training and group classes. For personal training, you’ll need to record each of your workouts.
  • Kisi: for entry into Sand and Steel Fitness
  • FITIV Pulse: for heart rate tracking.
  • MyFitnessPal: for tracking food for nutrition coaching

Sneaker Policies

Acceptable Footwear includes:

  • Cross Fitness Shoes like: Reebock Nanos, Nike Metcon, Nobull, Innov8 F250/F270
  • Lifters (all Weight Lifting Shoes)
  • Converse Chucks or a zero drop shoe (to be approved by Dawn or Paul)
  • Yoga Socks and Pedastel socks
  • Vibrams or Barefoot.

We enforce this policy for your own protection. Building muscles in your feet and calves is paramount to a strong functional training program. We do not allow: Running Sneakers, Rockport, New Balance, Saucony, Basketball Shoes, etc. Please leave your outside sneakers in the foyer when you come in. If you don’t own appropriate footwear, we are happy to sell some Yoga socks or you can train barefoot.

Personal Items

Do not leave any personal items in the gym after you leave.  Sand & Steel is not responsible for any items you leave in the gym.  Due to safety issues associated with COVID-19, Sand & Steel does not maintain a lost and found.  Items left in the gym after it closes will be discarded.

Photography

Dawn and Paul, occasionally take photos and videos of clients in the gym. We use these photos for marketing and fostering an environment of positivity for all clients. We also share the photos with you during the session to make sure they like them. Photos that coaches take are uploaded to our smugmug account: https://sandandsteelfitness.smugmug.com/ We take care not to publish unflattering pictures, we’ll provide you a copy of the pictures, and make sure you look good to inspire others. If you don’t want your picture taken, just remind your coach during the session.

Financial Terms

Failure to attend: failure to attend a Class does not relieve you of the obligation to pay the full tuition for the program or phase in which you are currently enrolled.

Cancellation of Membership: from time to time, Sand and Steel Fitness discontinues certain types of memberships.  Generally, we cancel membership based on changes in the economy and/or global member preferences.  We may, at our discretion, cancel your membership at any time.  If we cancel your membership, we will determine the value of the unused portion of your membership (by the remaining time in the month and/or number of sessions.)  We place the value of this unused portion into your account as an account credit.  Account credits do not expire, and they may be used to purchase any membership type.  You will be emailed with screenshots of your account so that you understand you are being adequately compensated for the unused portion of your account.

General Items

Merger Clause: I understand that this Agreement and the Informed Consent document are the final, complete and exclusive statement of the agreement between the Sand & Steel and the Client with respect to the transactions contemplated herein, and all prior or contemporaneous written or oral agreements with respect to the subject matter hereof are merged herein.

Membership Updates: Sand & Steel reserves the right to update this membership FAQ from time to time.  Any major update to our membership policy will be distributed via newsletter and updated on this document.

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